Financial Hardship Policy adopted by Council

Redland City Council will work with residents struggling to pay their rates and charges after Council today voted to adopt a new Financial Hardship Policy.

Redland Mayor Karen Williams said the policy ensures debt collection practises are sensitive to a ratepayers’ financial situation.

“We know that some ratepayers experience difficulty in paying rates or charges and we aim to work with them in seeking a solution that suits everyone,” she said.

“The cost of living is increasing for many residents and while Council can’t control the big costs such as electricity, we can ensure we have the processes in place to work with residents who are doing it tough.

“The new policy allows Council officers to provide advice about finding financial counselling and new flexible payment options such as Centrepay, for those receiving Government benefits.”

The policy complements Council’s current position to support those suffering financial hardship as permitted under the South East Queensland Customer Water and Wastewater Code.

Cr Williams said the timely recovery of rates and charges is essential to ensure funding of Council services and capital work projects.

“Our aim is to continue to work compassionately with ratepayers who are suffering genuine financial hardship to recover outstanding rates and charges,” she said.

“Council will do all it can to assist those who reach out and need assistance.”

To access the Financial Hardship Policy go to Council’s website at